Refund Policy

Before we start

Sending a request costs nothing. If you have paid a setup fee and cancel before we start work, we refund it in full.

Setup fees after work starts

Once work has started, the part of the setup fee that covers work already done is not refundable. If we cannot complete the agreed setup for reasons on our side, we refund the part we have not delivered.

Monthly fees

You can cancel at any time and you won't be charged for the next month. The current paid month is not refunded, except where we failed to provide the agreed service for that month.

Managed hosting

• We deliver your server within 24 hours of payment. If we can't deliver the described specifications, you get a full refund.
• Your price is fixed for the period you have paid.
• After delivery, the paid period is not refundable, except where the server is unusable for reasons we or our provider cannot fix within a reasonable time.
• No refund applies where a service is suspended for breaking our Acceptable Use Policy.

Third-party and advertising costs

Money already spent with ad platforms, domain registrars or other providers on your behalf can only be refunded if that provider refunds it to us.

How to ask for a refund

Email [email protected] or message us on WhatsApp +880 1794-739339 with your request reference. We reply within 1–3 business days and send approved refunds using the original payment method where possible.

Effective 31 October 2026.